Terms And Conditions

Last updated on 30/06/2025

This document outlines a legally binding agreement between the users (“User(s), you, your, yourself”) and Grishneshwar Services (hereafter referred to as Grishneshwar Services) along with its affiliates and subsidiaries (collectively referred to as "www.grishneshwartemple.com, we, us, our"). These terms govern your access to and use of our services provided via the website, mobile application, and support channels (together referred to as the "www.grishneshwartemple.com Platform"). By using this platform, you agree to connect with us in relation to the services made available through it ("Services").

At Grishneshwar Services, through our platform www.grishneshwartemple.com, we handle the personal information related to you and, where relevant, any individuals for service bookings:

1. Basic personal details – such as your contact information, identification details, and any other data necessary to manage our interactions with you.

We collect and use this information solely for the purposes described in this notice. Typically, we process standard personal information because it’s essential for fulfilling a contract, meeting legal obligations, or serving our legitimate business interests. In the case of sensitive information, processing is done under specific legal bases, as further detailed in the sections below.

Nature of Services

www.grishneshwartemple.com is a privately operated platform designed to facilitate online puja bookings as a service at or near the Grishneshwar Temple. We are not affiliated with the official Grishneshwar Temple Trust or any government religious board. We do not perform any religious rituals directly. Puja services are conducted by authorized pandits with relevant knowledge and experience.

Booking, Payment for Services & Usage Fee

Users can book various pujas through our website by providing accurate personal details and making full payment online.The charges displayed are inclusive of applicable service and processing fees excluding the GST, which will be applied during the checkout payment Once payment is confirmed, booking details are forwarded to a registered pandit for execution of the puja. By using the www.grishneshwartemple.com Platform, you acknowledge and agree to pay the applicable contribution amount, convenience fee, or any other charges specified for the selected service. Payment must be made through the available payment options on the platform, and your booking will only be confirmed once the transaction is successfully completed.

Upon confirmation, Grishneshwar Services will charge the selected payment method for the corresponding usage fee. You may be required to undergo additional verification steps or provide further information to complete the transaction, and you agree to supply accurate and complete details as requested. Grishneshwar Services partners with third-party payment gateways to securely process user payments. While we strive to collaborate with reliable service providers, we do not control or manage their infrastructure, systems, or technical operations. Therefore, we shall not be held liable for any payment delays, failed transactions, or booking cancellations that may occur due to issues on the side of the payment provider.

All payments for services made through the www.grishneshwartemple.com Platform are directed to the respective authorized entities, as outlined under the section titled “Payment for Services” available on the platform.

Terms Specifically Applicable to Customers

Users who access services and offerings via the www.grishneshwartemple.com Platform are subject to the following specific terms and conditions: Service Booking and Reservations Booking services on the www.grishneshwartemple.com Platform may require you to share personal or sensitive information. To protect your data, you are advised not to access the platform using unsecured devices, public networks, or locations such as internet cafés or shared computers.

By proceeding with any booking, you confirm that you have thoroughly reviewed the service description, pricing, and other details provided on the platform. Submitting a booking implies your agreement to all applicable terms and acceptance of the listed service details. Grishneshwar Services is not liable for any service dissatisfaction, delay, or disruption caused by third-party vendors, partners, or other factors beyond its direct control. Services are offered based on the representations and commitments provided by the user during the booking process, which are deemed true and reliable for the purpose of service fulfillment.

By placing an order, the user affirms and guarantees that:

• They are not disqualified or restricted by any legal or personal limitation from entering into a valid agreement as per applicable laws.
• They are capable of making legitimate payments for the services ordered from Grishneshwar Services.

Fraudulent or Suspicious Activity

If any suspicious or unauthorized activity is detected in a user’s account, Grishneshwar Services reserves the right to cancel all current and future bookings linked to that account without bearing any liability for such cancellation.

In the case of card payments, the user must use their own valid credit or debit card and must be legally authorized to do so. Grishneshwar Services shall not be held responsible for any misuse, and the user shall bear full liability for any fraud committed using their payment method. The burden of proof in case of disputed transactions rests solely with the user.

Payment and Service Compliance

Customers must comply fully with the payment procedures and platform terms as laid out on www.grishneshwartemple.com. By confirming a booking, you acknowledge that you are satisfied with the displayed images, pricing, description, or service. All services listed on the www.grishneshwartemple.com Platform are subject to availability and are offered at the sole discretion of Grishneshwar Services.

Cancellation & Refund Policy

All bookings made through www.grishneshwartemple.com are final and cannot be canceled, modified, or rescheduled under any circumstances. We do not offer any refunds for puja bookings, regardless of the reason. Users are advised to carefully review all details and confirm their availability before proceeding with the booking.

Using the www.grishneshwartemple.com Platform: Account Registration and Usage

To access services on the www.grishneshwartemple.com Platform, users are required to register through Google Sign-In. Upon successful authentication, a unique user ID is automatically generated and linked to your account on the platform.

You are responsible for ensuring the security and confidentiality of your Google account credentials. All actions performed on the www.grishneshwartemple.com Platform under your user ID will be considered as authorized by you. In case of any unauthorized activity or security breach, it is your duty to inform Grishneshwar Services immediately.

Although limited browsing may be available without registration, full access to services requires signing in via Google. You are expected to ensure that your Google account details are accurate, up-to-date, and not shared with others. Use of another individual's Google ID to access the platform is strictly prohibited. Grishneshwar Services will not be responsible for any loss, misuse, or damages arising from unauthorized use of your Google account or failure to maintain account confidentiality.

Privacy & Data Security

All personal data submitted by users will be handled in accordance with our Privacy Policy. By using the services, you consent to the collection, processing, and sharing of your data with authorized pandits solely for the purpose of fulfilling your puja booking.

Chargeback Policy

In case of any payment disputes or chargebacks initiated by the user through their bank or payment provider:

1. Legitimate Bookings Only -Grishneshwar Services processes chargebacks only if the booking was not honored,
2. No Chargebacks for Confirmed Services -If a puja booking has been confirmed and the Pandit has performed or initiated preparations, no chargeback shall be entertained.
3. Contact Before Dispute -Users must first contact Grishneshwar Services for any billing-related concerns before initiating a chargeback through the bank or payment gateway.
4. Evidence Submission -Grishneshwar Services reserves the right to provide documentary evidence (booking details, SMS, etc.) to dispute any wrongful chargeback claims.
5. Service Fees are Non-Refundable -Any platform or convenience charges levied by Grishneshwar Services are non-refundable under all circumstances, including chargebacks.
6. Fraudulent Disputes -Any intentionally false or fraudulent chargeback claims will result and legal action may be pursued under applicable laws

Limitation of Liability

Grishneshwar Services shall not be liable for any damages of any kind whatsoever, including but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, damages for loss of use, data, or profits, or other intangible losses, which may arise or are arising from the use of the Grishneshwartemple.com Platform or any of the information, software, services, and related graphics contained within the Grishneshwartemple.com Platform or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability, or otherwise, and even if Grishneshwar Services has been advised of the possibility of such damages.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OR ELSEWHERE, Grishneshwar Services’ entire liability to the user for any claim arising out of availing Grishneshwar Services or browsing the Grishneshwartemple.com Platform shall be limited to the amount equivalent to the convenience price paid for the booking, product, or services giving rise to such claim. Dispute Resolution: These Terms are governed by the laws of India. Any disputes shall first be attempted to resolve via negotiation or mediation in Nashik; if unresolved, binding arbitration shall be subject to the exclusive jurisdiction of the courts at Nashik, Maharashtra and User hereby accede to and accept the jurisdiction of such courts.

Responsibility Disclaimer

We act only as a facilitator between the devotee and the pandit. We do not control the timing, method, or results of any puja. We shall not be held liable for the spiritual effectiveness, satisfaction, or outcome of any religious service. We are also not liable for delays, cancellations, or changes due to unforeseen circumstances like temple restrictions, weather, or priest unavailability.

User Responsibility & Eligibility to use

You must be at least eighteen (18) years of age or older and legally competent to enter into and comply with these terms. Individuals below the age of 18 are permitted to browse or use the www.grishneshwartemple.com Platform only under the supervision and guidance of a parent or legal guardian, and such access must be through the guardian’s registered account. the users should have parental consent to book any services. If the user’s bookings are confirmed, then it cannot be changed or refunded or reschedule. Grishneshwar Services shall not be liable for any consequences resulting from user error or negligence.

Grishneshwar Services reserves the right to restrict or revoke access to the www.grishneshwartemple.com Platform if it becomes aware that a user is under 18 years of age and is not being supervised in accordance with these conditions. Users are solely responsible for verifying the authenticity of the services, choosing the appropriate puja, and ensuring the correctness of their submitted information.

Once a puja service has been booked:

• It is the user's responsibility to contact the assigned pandit for any required coordination, including discussing puja timing, if any items required, or custom requests.
• Users must be physically present at the temple on the scheduled selected date i.e seven hour’s before the temple closing time. (only for the selection of mode: offline puja booking ). Failing to appear may result in cancellation without refund.
• Grishneshwar Services acts only as a booking facilitator. All post-booking arrangements and communication lie solely between the user and the pandit.
• Any delay, miscommunication, or absence caused by the user will not be eligible for rescheduling or refund.

User Obligations

By using this website, you agree to provide accurate and truthful information, not misuse or disrupt our services, and to respect the religious nature and sanctity of the services offered.

Prohibited Content and Activities

As a condition of using the www.grishneshwartemple.com Platform, you agree that you will not engage in any activity that is illegal, unauthorized, or violates these terms. Your access to and license for using the platform will be immediately revoked if found in breach of this agreement. Grishneshwar Services reserves the sole right to suspend or permanently block a user’s access to the platform at any time, with or without prior notice.

By registering or uploading content to the www.grishneshwartemple.com Platform, you confirm that the data provided:

• Is accurate, truthful, and complete—not false or misleading
• Is not fraudulent or involving unauthorized payment methods such as stolen or counterfeit credit cards
• Does not infringe upon any third-party rights including intellectual property, privacy, or publicity rights.
• Is not defamatory, threatening, abusive, or harassing in nature
• Does not contain harmful elements like viruses, worms, malware, or any code designed to interrupt, damage, or access systems or personal data
• Will not expose Grishneshwar Services to any legal or reputational liability, nor interfere with our partnerships or service providers

If any such activity is detected or suspected, Grishneshwar Services reserves the right to permanently deny you access to the platform and reject any current or future service requests.

Strictly Prohibited Activities Include (but are not limited to):

• Collecting data or content from the platform to build databases, directories, or compilations without written authorization
• Harvesting email addresses or account information for sending unsolicited messages or creating fake/automated accounts
• Tampering with or bypassing any security features designed to prevent misuse or restrict access
• Unauthorized linking or framing of the platform
• Attempting to deceive or mislead others, especially in efforts to obtain login or personal data
• Abusing support systems or submitting false claims or reports
• Using scripts, bots, crawlers, or other automated tools for interactions on the platform
• Disrupting or overloading servers or related infrastructure
• Impersonating another user or misusing someone else’s identity or profile
• Selling or transferring your user account to others
• Harassing, abusing, or harming another individual using information accessed from the platform
• Using the platform to compete against Grishneshwar Services or for unauthorized commercial gain
• Reverse-engineering, disassembling, or copying any software elements of the platform
• Attempting to bypass restrictions or protected areas of the platform
• Uploading or transmitting spam, malware, viruses, or disruptive content (including excessive use of capital letters)
• Deploying any passive or active tracking or data collection mechanisms without consent
• Launching or distributing unauthorized scripts, bots, spiders, or scrapers
• Defaming or tarnishing the name or reputation of Grishneshwar Services or the platform
• Engaging in any usage that violates local, state, or national laws and regulations

Any violation of the above may lead to legal action and permanent restriction from using the www.grishneshwartemple.com Platform.

Communications

When you use the Grishneshwartemple.com Platform, you understand and agree that you are communicating with Grishneshwar Services through electronic means. You give your consent to receive messages or updates from Grishneshwar Services electronically, from time to time, whenever needed. These communications may come through email or any other digital or non-digital method. Grishneshwar Services is not responsible for any unauthorized access to your data or messages, or if any message is changed, lost, or not delivered. While we do our best to keep your personal information safe, we cannot fully guarantee security over the internet.

By using the Grishneshwartemple.com Platform, you agree that Grishneshwar Services is not responsible if your information is leaked due to technical errors or actions by unknown third parties. We are also not responsible for any fake emails or messages ("phishing") that pretend to be from us.

If you wish to unsubscribe from emails sent by us, you can always contact us at Support@grishneshwartemple.com to update your contact preferences. You can choose to accept or reject cookies when you visit the website. It is your responsibility to set your browser to notify you about cookies or block them as per your preference.

No Guarantee of Continuous Availability

Grishneshwar Services does not guarantee uninterrupted or error-free access to the Platform, and shall not be held liable for any downtime, delays, or disruptions due to maintenance, technical issues, or external circumstances.

Force Majeure

Grishneshwar Services shall not be held liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, government actions, network failures, weather, etc. or pandemics. Technical Compliance:-Include a disclaimer for service interruptions due to website downtime, payment gateway failures, or network issues.

Information Accuracy

While reasonable efforts are made to ensure the accuracy of information on the Platform, Grishneshwar Services makes no warranties or representations regarding the completeness, reliability, or suitability of any information, and shall not be held liable for any inaccuracies or outdated content.

Privacy & Data Security

All personal data submitted by users will be handled in accordance with our Privacy Policy, Please refer to the privacy policy. By using the services, you consent to the collection, processing, and sharing of your data with authorized pandits solely for the purpose of fulfilling your puja booking and providing details of their booking.

Intellectual Property

All content, images, videos, logos, and design on this website are owned by Grishneshwar services. You may not copy, reproduce, or distribute any material without written permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Continued use of the site means you accept the updated terms.

Governing Law and Jurisdiction

This Agreement and all transactions entered into on or through Grishneshwartemple.com Platform shall be interpreted, construed, and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences, and disputes arising under or in connection with or in relation hereto the Grishneshwartemple.com website, the terms or any transactions entered into on or through the Grishneshwartemple.com website or the relationship between User and Grishneshwar Servises, shall be subject to the exclusive jurisdiction of the courts at Nashik, Maharashtra and User hereby accede to and accept the jurisdiction of such courts.

LEGAL DISCLAIMER

Disclaimer: www.grishneshwartemple.com is a private website developed and maintained by Grishneshwar services, and is not the official website of the Grishneshwar Temple Trust or any related religious authority. We facilitate confirmed bookings for various pujas on behalf of devotees and forward the details to authorized priests for the execution of the rituals at or near the temple.

Our role is limited to managing the booking process. We do not directly perform or conduct any religious rituals or pujas. All puja services are conducted by authorized pandits associated with the temple. While we ensure that all efforts are made to connect devotees with experienced and authentic pandits, we shall not be held responsible for the actual performance, outcome, or spiritual fulfillment of any rituals. By using this website and its services, users acknowledge and accept this arrangement.

Contact Us

For any questions regarding these Terms, please contact:
Email: support@grishneshwartemple.com, 08069578228
operated by- Grishneshwar services